Resilience Tooling, Automation & AI Manager

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Job Description Summary

Job Description

Job Title: Resilience Tooling, Automation & AI Manager   

Location: London. Hybrid working 40% of the working week in the office & the rest from home 

Salary & Benefits: £81,999pa to £100,000pa (dependent on experience and location), plus the benefits listed below 

Flexibility Works: We’re extremely flexible employers, offering a range of options to suit your lifestyle including flexible hours, flex-summer holidays, flex-bank holidays, great parental support and a real focus on finding work-life balance! 

We’re the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group!  The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group. 

The Data Resilience team is a new chapter within the Chief Data and Analytics Office. It has the responsibility to define and embed new Strategies, Operating Models and Control Frameworks to protect the Banks critical data services that our customers, colleagues and the market rely upon.  

Want to hear more? 

The aim of the team is to protect our customers, colleagues and markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA. The Data Resilience Team was created as a sub-function to support the wider operational resilience regime, with a key focus on critical data assets.  

The Data Resilience team have 4 main objectives: 

• Identify and define critical data assets that support our Important Business Services (IBS). 

• Assess the level of resilience around those assets; and 

• Collaborate with Platform and Engineering Teams to recommend improvements or changes to strengthen the Bank’s data resilience position. 

The Data Resilience team typically manage the E2E delivery of data resilience, including requirements gathering, definition, user stories and ServiceNow platform management. A key part of the assignment is to define/design/test and implement tooling requirements around this, as well as embed the latest technologies such as Gen AI/ML to improve resilience across the bank. 

About the Role 

As technology evolves and banks are increasingly looking to utilise GenAI to significantly make processes more secure, efficient, and customer-friendly, the Data Resilience Team is also looking to deploy GenAI to support the work we do. Consequently, we are seeking a forward-thinking Resilience Tooling, Automation & AI Manager to drive the integration of AI systems into our operational and data resilience framework. This role will focus on identifying, assessing, and mitigating the risks AI introduces to the continuity and stability of critical business services. You will work cross-functionally across technology, risk, compliance, and data science teams to ensure that AI-enabled processes remain resilient, explainable, and aligned with regulatory expectations.  

About you: 

• Proven experience in operational resilience, risk management, or business continuity within financial services or a regulated environment. 

• Strong knowledge of AI/ML technologies, model governance, and responsible AI principles. 

• Understanding of machine learning models, natural language processing (NLP), and AI algorithms. 

• Knowledge of model lifecycle: training, validation, deployment, and monitoring. 

• Ability to assess and mitigate risks from AI systems (e.g., model drift, bias, explainability). 

• Familiarity with resilience frameworks and regulatory expectations (e.g., PRA SS1/21, FCA PS21/3, DORA, NIST AI RMF). 

• Experience working with AI/ML platforms and monitoring tools (e.g., MLflow, Azure ML, SageMaker, Databricks, Python etc). 

• Excellent stakeholder management and communication skills. 

Desirable: 

• Technical background in AI/ML, data science, or software engineering 

• Experience with cloud-native AI environments and SaaS-delivered AI products. 

• Exposure to incident response and major event management involving technology failures. 

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more 

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.