Logic Monitor Administrator

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Position Summary: 
We are seeking an experienced and highly skilled Lead LogicMonitor Administrator to architect, deploy, and manage scalable observability solutions across hybrid IT environments. This role demands deep expertise in LogicMonitor and a strong understanding of modern IT infrastructure and application ecosystems, including on premises, cloud-native, and hybrid environments. The ideal candidate will play a critical role in designing real-time service availability dashboards, optimizing performance visibility, and ensuring comprehensive monitoring coverage for business-critical services. 

Role & Responsibilities: 

1. Monitoring Architecture & Implementation 

• Serve as the subject matter expert (SME) for LogicMonitor, overseeing design, implementation, and continuous optimization. 
• Lead the development and deployment of monitoring solutions that integrate on premise infrastructure, public cloud (AWS, Azure, GCP), and hybrid environments. 
• Develop and maintain monitoring templates, escalation chains, and alerting policies that align with business service SLAs. 
• Ensure monitoring solutions adhere to industry standards and compliance requirements. 

1. Real-Time Dashboards & Visualization 

• Design and build real-time service availability dashboards to provide actionable insights for operations and leadership teams. 
• Leverage Logic Monitor’s APIs and data sources to develop custom visualizations, ensuring a single-pane-of-glass view for multi-layered service components. 
• Collaborate with applications and service owners to define KPIs, thresholds, and health metrics. 
• Proficient in interpreting monitoring data and metrics related to uptime and performance. 

1. Automation & Integration 

• Automate onboarding/offboarding of monitored resources using LogicMonitor’s REST API, Groovy scripts, and Configuration Modules. 
• Integrate LogicMonitor with ITSM tools (e.g., ServiceNow, Jira), collaboration platforms (e.g., Slack, Teams), and CI/CD pipelines. 
• Enable proactive monitoring through synthetic transactions and anomaly detection capabilities. 
• Streamline processes through automation and integrate monitoring with DevOps practices. 

1. Operations & Optimization 

• Perform ongoing health checks, capacity planning, tools version upgrades, and tuning monitoring thresholds to reduce alert fatigue. 
• Establish and enforce monitoring standards, best practices, and governance models across the organization. 
• Lead incident response investigations, root cause analysis, and post-mortem reviews from a monitoring perspective. 
• Optimize monitoring strategies for effective resource utilization and cost efficiency. 

Qualifications

Minimum Educational Qualifications: 

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field 

Required Skills & Qualifications: 
  

• 8+ years of total experience.  5+ years of hands-on experience with LogicMonitor, including custom DataSources, Property Sources, dashboards, and alert tuning. 
• Proven expertise in IT infrastructure monitoring: networks, servers, storage, virtualization (VMware, Nutanix), and containerization (Kubernetes, Docker). 
• Strong understanding of cloud platforms (AWS, Azure, GCP) and their native monitoring tools (e.g., CloudWatch, Azure Monitor). 
• Experience in scripting and automation (e.g., Python, PowerShell, Groovy, Bash). 
• Familiarity with observability stacks: ELK, Grafana, is a strong plus. 
• Proficient with ITSM and incident management processes, including integrations with ServiceNow. 
• Excellent problem-solving, communication, and documentation skills. 
• Ability to work collaboratively in cross-functional teams and lead initiatives. 

Preferred Qualifications: 

• LogicMonitor Certified Professional (LMCA and LMCP) or similar certification. 
• Experience with APM tools (e.g., SolarWinds, AppDynamics, Dynatrace, Datadog) and log analytics platforms and logicmonitor observability 
• Knowledge of DevOps practices and CI/CD pipelines. 
• Exposure to regulatory/compliance monitoring (e.g., HIPAA, PCI, SOC 2). 
• Experience with machine learning or AI-based monitoring solutions. 

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.