Global renewals - Senior Data Analyst

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

IFS is seeking an experienced Senior Data Analyst to join our high-performing team and deliver critical insights that drive customer retention, revenue growth, and strategic decision-making. In this role, you will work at the intersection of analytics, operations, and innovation—building advanced dashboards, automating data processes, and collaborating across global teams to support impactful, data-driven decisions.

You’ll play a key role in shaping our revenue strategy by leveraging analytics to optimize renewals and expansion initiatives. We’re looking for professionals who bring strong ownership, analytical rigor, and a results-oriented mindset—those who thrive on solving complex business challenges in a fast-paced, growth-driven environment.

If you're an analytical expert with strong business acumen, technical depth, and a passion for data-driven results, we want to hear from you.

Duties and Accountabilities (including but not limited to)

Data Strategy & Insights

• Develop and maintain dynamic reports and dashboards using Excel, Power BI, and validated data sources to deliver actionable insights aligned with IFS’s renewal and growth objectives.
• Perform in-depth KPI analysis and scenario modelling to support quarterly and annual planning cycles, enabling data-driven decision-making across the business.
• Translate complex data into actionable recommendations and prioritized next-best actions to improve customer retention and maximize recurring revenue.
• Proactively identify opportunities to improve data accuracy, quality, and relevance.
• Produce timely ad hoc and scheduled reports tailored to executive stakeholders’ needs, ensuring alignment with the business cadence.
• Track and report key metrics including renewal uplift, churn mitigation, and ARR contribution.

Operational Intelligence

• Source, cleanse, and unify diverse internal and external data streams, ensuring consistency through validation and governance practices.
• Track pricing, customer behaviour, and renewal patterns to uncover actionable insights that support business metrics.
• Build and maintain operational performance tools that enhance visibility and decision-making for leadership and managers.
• Present insights using compelling visuals and narratives that drive clarity and alignment across business units.

Cross-Functional Collaboration

• Collaborate with global teams in sales, renewals, and customer success to deliver data-driven insights that enhance customer engagement and revenue performance.
• Develop and deliver compelling data stories tailored to both technical and non-technical audiences, including executives.
• Champion data literacy by coaching colleagues on analytics tools, interpretation of insights, and data-driven practices.
• Facilitate cross-functional data-sharing initiatives to unlock incremental business value and foster continuous innovation.

Automation & Innovation

• Automate recurring reporting and business processes using Power BI, VBA, and modern scripting tools such as Python or Power Automate.
• Explore AI and machine learning techniques to build predictive models for churn risk, renewal forecasting, and customer segmentation.
• Continuously evaluate and implement emerging technologies to drive efficiency and scale analytics capabilities.

Qualifications

Required Competencies

• Expertise in data analysis, critical thinking, and systems-based problem-solving.
• Advanced proficiency with Excel, SQL, Power BI, and Microsoft 365 tools (PowerApps, Power Automate, Copilot).
• Familiarity with enterprise data architectures, including CRM/ERP data structures and data warehousing principles.
• Strong business acumen and financial modeling knowledge (TCV, ARR, ACV, TCO) with an understanding of SaaS metrics and licensing models.
• Proven ability to communicate complex data insights clearly to cross-functional, executive, and non-technical audiences.
• Experience working in global, matrixed organizations with a collaborative, agile, and continuous improvement mindset.
• Results-driven and highly organized and detailed, with a demonstrated ability to prioritize under pressure.
• Self-motivated and proactive, with a strong sense of ownership.

Required Education & Experience 

• Bachelor's degree in Business, Economics, Data Science, Statistics, Computer Science, or a related field (or equivalent professional experience).
• 5+ years of experience in business operations, analytics, or forecasting roles, preferably within the enterprise software or SaaS industry.
• Professional certifications such as Microsoft Data Analyst Associate, Power BI Certification, and experience with AI/ML toolkits or GenAI for data interpretation and automation.
• High proficiency in Microsoft PowerPoint and Microsoft 365 suite, including Copilot and other productivity tools..
• Experience with IFS applications and/or IFS Cloud is a strong advantage.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.