Specialist – Machine Learning and AI

VERINT is a global leader in Actionable Intelligence® solutions. The company provides software and services that enable organizations to capture, analyze, and act on large volumes of complex data in real-time. VERINT's solutions are designed to help businesses enhance customer engagement, improve operational efficiency, and mitigate risk. VERINT's portfolio includes a wide range of solutions, such as workforce optimization, customer engagement, voice of the customer, fraud and compliance, and security intelligence. These solutions leverage advanced analytics, artificial intelligence, machine learning, and automation to unlock actionable insights from data, enabling organizations to make informed decisions and drive positive business outcomes. With a focus on empowering organizations across various industries, including customer service, contact centers, financial services, government, and security, VERINT is committed to helping businesses transform data into valuable intelligence to achieve their strategic goals.

Center of Excellence in Financial Analytics - Data Analytics and FP&A Innovation Team Description: The Center of Excellence in Financial Analytics comprises a dynamic and diverse team of professionals with expertise in data analytics, data manipulation, dashboard building, and FP&A. Our team is dedicated to driving innovation, leveraging analytics techniques, and utilizing financial insights to optimize decision-making within the organization. Collaborative and driven, our team members work closely together to deliver high-quality business insights and contribute to the success of the Global CFO Organization.

Location : Bangalore, India

Job Summary: 

We are seeking a highly skilled and motivated Specialist – Machine Learning and AI to join our Financial Analytics Center of Excellence in Bangalore. This role will support cross-functional business teams—including CFO, CTO/Product Analytics, Investor Relations, Corporate FP&A, Customer Success, Sales Operations, Reporting & Consolidation, and Partner Alliances—by designing and deploying advanced AI/ML solutions to solve complex business challenges.

The ideal candidate will bring 5–10 years of hands-on experience in applying machine learning and artificial intelligence in financial analytics, product usage analysis, and general business operations in a B2B software/SaaS environment.

 

Job Description:

• Collaborate with finance, product, and operations stakeholders to understand business questions and deliver ML/AI-driven solutions that improve forecasting, anomaly detection, and process automation.
• Lead the design and deployment of machine learning models including supervised, unsupervised, and reinforcement learning approaches to solve use cases in revenue forecasting, GL mapping, customer expansion recommendations, customer retention, churn and product analytics.
• Own the end-to-end ML pipeline: data preparation, feature engineering, model selection, training, validation, and deployment.
• Design and implement MLOps and automation pipelines to streamline the deployment and monitoring of ML models.
• Enhance and maintain existing models for intelligent classification to support business growth.
• Partner with data engineers and analysts to ensure data quality, scalable architecture, and secure model integration with business applications and dashboards.
• Provide thought leadership in identifying emerging AI/ML trends and proactively propose innovative use cases to improve business outcomes.
• Generate explainable, transparent outputs that can be translated into business actions and executive-level insights.

Required Qualifications:

• Bachelor's or master’s degree in computer science, Data Science, Applied Mathematics, Statistics, or a related field.
• 5–10 years of hands-on experience applying machine learning and AI in a business context, preferably in the software/SaaS industry.
• Strong programming skills in Python and libraries like scikit-learn, XGBoost, TensorFlow, PyTorch, etc.
• Demonstrated success with ML use cases such as: GL classification, predictive modeling for financial KPIs, customer behavior prediction, or recommendation systems.
• Experience working in cross-functional teams with finance, sales, customer success, and product functions.
• Proficiency in SQL and working with structured/unstructured datasets.
• Ability to communicate complex technical solutions clearly to non-technical stakeholders and executive audiences.

 

Preferred Qualifications:

• Prior experience supporting FP&A, Product Analytics, or GTM Strategy functions.
• Exposure to cloud-based ML deployment (Azure, AWS, or GCP).
• Basic knowledge of Large Language Models (LLMs) and Generative AI tools.
• Familiarity with BI tools such as Power BI or Tableau for integrating ML output into business reporting.

Why Join Us?

• Be part of a growing, high-impact Financial Analytics Center of Excellence.
• Work on meaningful business challenges using cutting-edge AI/ML approaches.
• Collaborate with senior business leaders across Business Finance, Product, and Customer organizations.
• Drive innovation and help shape the next phase of our AI/ML capability in a dynamic business team in global software company.

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.