Junior Customer Support Data Analyst

Descripción del empleo

At NielsenIQ, we turn data into decisions.We are leaders in market intelligence, and our Issue Management team plays a key role in ensuring our clients receive flawless, agile, and impactful service. If you're passionate about analysis, problem-solving, and continuous improvement, we’re looking for you!

As a Junior Customer Support Data Analyst, you will be the first point of contact for resolving complex issues, managing databases, and ensuring an exceptional international client experience. Your expertise in NIQ methodologies, RMS and CPS solutions, and the local FMCG environment will be essential to delivering high-level support.

Responsibilities

Technical Expertise: Apply advanced knowledge of NIQ methodologies, RMS and CPS solutions, and FMCG market dynamics.
Discover Certification: Use your certification in Discover (consumer intelligence tool) to support tasks and analysis within the U.S. user environment.
Effective Communication: Maintain constant contact with the local Issue Management team to ensure timely and error-free resolution.
Database Management: Analyze multiple complex databases to extract relevant insights.
Data Analysis: Interpret variables and generate actionable insights for clients.
Client Communication: Deliver clear and friendly communications to clients regarding issue resolution or requests.
Automation/AI: Propose process improvements or automations using tools like Power BI, R, or Python.

Requisitos

About You
Are you passionate about data analytics applied to supporting key clients in international markets? If you're looking for a role where you can combine your technical skills with real impact on the customer experience, this position is for you.

Requirements

Advanced English (B2 or C1) – essential.
From 6 months to 3 years of experience in similar roles involving data insights or data analysis.
Experience handling databases and analytical tools.
Advanced knowledge of Excel, Power BI, R, Python, and basic understanding of AI/ML.
Must be located in Bogotá, Colombia.

Soft skills

Organization: Ability to manage multiple tasks, meet deadlines, and follow up effectively.
Project Management: Capable of planning, prioritizing, and solving problems in a structured way.

Información adicional

What We Offer

Personalized career development opportunities within NielsenIQ.
Access to a global mentoring and recognition program.
Opportunity to work in a diverse, global, and multicultural environment.
Meal voucher benefit.
Short Fridays – start your weekend early!

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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