Systems and Data Analyst

Company:

Jeppesen Sanderson Inc

Jeppesen Digital Support Operation Center is currently looking for a Systems and Data Analyst to join their team as a Virtual employee. This position will be full-time remote and will focus on supporting the Boeing Global Services (BGS) business organization.

A successful candidate will understand the importance of collaboration as these positions will focus on working directly with the various product and support teams to ensure the success of our support team.

Position Responsibilities:

Develop and implement AI-driven solutions to automate repetitive tasks within the technical support workflow.
Collaborate with the technical support team to identify areas for improvement and efficiency gains through automation.
Design, train, and optimize machine learning models to enhance customer support interactions and outcomes.
Analyze support data to identify trends, patterns, and opportunities for process improvement.
Create and maintain documentation for AI models, processes, and best practices.
Work closely with cross-functional teams to integrate AI solutions into existing systems and tools.
Assist in developing plans to integrate or onboard new products or teams to our technical support organization.
Collaborate with stakeholders to gather requirements and understand business processes to ensure effective integration solutions.
Identify areas of improvement when technology can assist clients in achieving desired outcomes and play a central role in developing the roadmap and strategy for identified initiatives.
Contribute to the support strategy to ensure the appropriate support handoff; continuously improve and evolve knowledge management and production readiness.
Develop and manage metrics/reports to measure product and technical support KPIs.
Subject matter expert on advanced flight planning such as ETOPS, Drift downs and Route Optimization.
Tasks as assigned.

Basic Qualifications (Required Skills/Experience):

2+ years of experience in a support organization.
3+ years in Advanced Flight Planning.
1+ Experience with AI or automation efforts.

Preferred Qualifications (Desired Skills/Experience):

5+ years of experience in a support organization.
5+ years in Advanced Flight Planning.
3+ Experience working with AI or automation.
Project Management
Azure/AWS Cloud knowledge is a plus.
Knowledge of Jeppesen products and services is a plus.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $138,550.00-$187,450.00'

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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