Senior Business Analyst, Operational Excellence[L5]

첨부된‘사내공모지원서 양식’을 작성하신 후 반드시 제출하여 주시기 바랍니다. 

Please complete the attached the Internal Transfer Request Form and submit it. 

쿠팡 이메일 계정으로 지원해 주세요. 

Please make sure you are applying with your Coupang e-mail address. 

Role Overview 

As a senior analyst, you will be an essential member of the Operational Excellence team working on one of the areas supported by the team – Pricing, Selection Onboarding, Selection Identification. You will work to build key metrics, reporting frameworks and automations to help the Operational Excellence team to identify areas of focus, impact in a timely manner and give direction to team members. You will coach other analysts and influence the direction of partner teams. You will collect various data and collaborate with product, operational, engineering, and business teams within Coupang to find the fastest and most appropriate solutions for operational issues and ultimately improve consumer shopping experience.  

Basic Qualifications 

• Over 7 years in analytical roles related to operations, internal audits, process optimization, or policy, including positions such as process analyst, operations analyst, audit analyst, systems analyst, policy analyst, or financial analyst. 

• Proficiency in both English and Korean, as the role involves collaboration with English-speaking senior leadership and partners. 

• Proven experience in working with cross-functional teams, including aligning with partners on problem statements, breaking down problems into manageable analyses, and communicating outcomes. 

• Experience in conducting hands-on in-depth data analysis, handling data of varying quality, identifying root causes, and proposing practical solutions; ability to quickly synthesize information and extract key insights. 

• Expertise in SQL, big data systems (e.g., Hive), as well as standard analytical tools from MS Office/Google Workspace. 

• Experience with reporting tools and dashboard creation, including knowledge of Tableau, Power BI, or similar tools. 

• Excellent verbal and written communication skills for presenting findings to senior management, influencing peers and senior leaders without authority. 

• Ability to manage multiple projects simultaneously, with strong organizational and time management skills. 

Preferred Qualifications 

• Previous experience in pricing, selection onboarding, selection identification in the e-commerce environment.   

• Proficiency in descriptive statistics (measures of central tendency and dispersion), pattern recognition in data, inferential statistics (making inferences from sample data), and regression analysis (identifying relationships and making predictions). 

• Knowledge of Python and tools for automation of data processing and analysis. 

• Experience in leading analytical projects, incl. delegation and coordination of work of other analysts. 

Coupang provides equal opportunities to everyone. 

Coupang is a company open to everyone. Without a global team with employees from various countries working together, it would have been difficult to achieve unprecedented success.